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LG&E and KU Billing & payment Start, stop or move service Outages Contact Bill Pay | My Account Billing & payment Residential Business Residential Pay my bill Mobile app Online One-time payment Phone Mail In person Manage my bill Auto pay Payment arrangements Add joint account holder Budget payment plan My Notifications Paperless billing Understanding my bill Mobile app Make a payment arrangement Make a payment arrangement Mobile app My Account Phone Schedule reconnection of service Schedule reconnection of service Mobile app My Account Phone Report an outage Report an outage Mobile app My Account Phone Check account balance Check account balance Mobile app My Account Phone Learn details about your full bill Learn details about your full bill Mobile app My Account Phone Sign up for paperless billing Sign up for paperless billing Mobile app or My Account Sign up to receive notifications Sign up to receive notifications Mobile app or My Account Other services Rate options Rate options Net metering Time of day Energy efficiency Energy efficiency Demand Conservation Electric vehicles & charging stations Tips & resources Renewables Renewables Renewable Choice Calculator Green Energy program Solar Share Solar for your home Virginia multi-family shared solar program Assistance programs Assistance programs Assistance programs & resources HUG (Home Utility Gift) Certificates WeCare Residential guides & handbooks Residential guides & handbooks A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines. See list Business Bill Pay | My Account Search Contact Top Close Contact us Residential Residential Online Phone Mail In person Business Business Online Phone Mail In person Search TopBilling Moving? Outages Contact More options Bill Pay | My Account Search Contact Top Close More menu options Residential services Business services Our mobile app Our mobile app Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more. App Store Google Play Learn more Programs & tools Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.... more Programs & tools Energy efficiency programs, energy efficiency tips, renewable options and more. See our programs & tools The Environment We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.... more The Environment We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers. Learn more Our company Empowering Sustainability in Kentucky Empowering Sustainability in Kentucky We’re integrating sustainability into every part of our operations and through customer partnerships. Learn more Advanced Metering Infrastructure Advanced Metering Infrastructure Empowering customers’ experience with more tools and features. Learn more Safety We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day.... more Safety We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure. Safety Economic development With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.... more Economic development With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business. Learn more About LG&E and KU Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission.... more About LG&E and KU Our company Vision/Mission Management team Diversity Power plants & natural gas compressor stations Regulatory Research & development New generation News News, bill inserts, Power Sources newsletter and press releases.... more News Newsroom Bill inserts Investments Media relations Power Source Newsletter Press releases Community & corporate responsibility LG&E and KU have a steadfast and unwavering commitment to the communities they serve.... more Community & corporate responsibility LG&E and KU have a steadfast and unwavering commitment to the communities they serve. Community grants & application Community investment Community involvement Community relations Safety & educational outreach Careers LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.... more Careers LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky. Learn more Investments Investments empowering Kentucky’s future through smart investments. Learn more Bill Pay | My Account Search Contact Top Close Start, stop or move service Residential Business Residential Start service Start service You will need to provide: Primary and joint account holder’s (if any) full Social Security number(s). Location and contact information. Access to meter location. Start service request Stop service Stop service You will need to provide: Account number and the last four digits of the account holder’s Social Security number. Location and contact information. Access to meter location. Stop service request Move service Move service You will need to provide: Primary and joint account holder’s (if any) full Social Security number(s). Location and contact information. Access to meter location. Your previous account number. Move service request Moving checklist Now is a great time to get organized so your new place is safe, efficient and comfortable.... more Moving checklist Now is a great time to get organized so your new place is safe, efficient and comfortable. Download (0.54mb) Learn more Joint accounts Joint accounts Important information about residential joint accounts. Learn more Residential guides & handbooks A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.... more Residential guides & handbooks A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines. See list Business Bill Payment | My Account Search Contact Top Close Outages Report an electric outage Report a gas outage or leak Report a Streetlight outage Outage map How to use the outage map (PDF) Report outages using our mobile app Report outages using our mobile app Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more. App Store Google Play Learn more Outages FAQ Outages FAQ Frequently asked questions and additional information. Learn more Public safety during an outage Public safety during an outage Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage See all Suspected gas leak Suspected gas leak If you suspect a natural gas leak, ALWAYS leave the area immediately. Then call 911 and LG&E. To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1. NEVER report a gas leak by email. Search Contact Top Close LG&E and KU site search Search Top Close Your version of Internet Explorer is no longer supported and is UNSECURE. We recommend that you update immediatly. Introducing our new energy efficiency programs! Save money and energy plus earn incentives for your energy-saving efforts. Whether you are a homeowner, renter or business, we have a program for you. Learn more Sign in to your account Username Password Sign up Forgot password? Our energies go to serving you. My Account Billing & payment Moving? Self serve Contact us Report an outage Residential contact Business contact Our company Residential contact Online Phone Mail In person...